Refund policy

Returns window

You can request a return within 14-20 days of delivery.

Eligible returns

To be eligible, items must be unused, in their original condition and packaging, with all parts included.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or is not what you ordered:

1. Email homelixandco@gmail.com within 48 hours of delivery.

2. Include your order number and clear photos of the item and the packaging.

3. We will offer a replacement or full refund, at no cost to you, once we have reviewed the photos.

Natural variation

Some products, such as the Zen Spirit amethyst lamp, use natural gemstones. Colour, shape, and placement vary from piece to piece, and this is not considered a defect. Fabric colours may also look slightly different on different screens.

How to return

Email homelixandco@gmail.com with your order number first. Do not send items back without contacting us, as returns sent without approval may not be processed. We will give you the return address and instructions.

Refunds

Approved refunds go back to your original payment method within 5-10 business days after we approve the return. Shipping costs are non-refundable unless the item arrived damaged, faulty, or incorrect.